POSITION VACANCY

Full-Time

POSITION:                  General Support Specialist

GRADE & SALARY:   29, minimum $13.94 per hour, maximum $20.04 per hour

SCHEDULE:               Academic Year                                         Non-Academic Year

                                    Tuesday–Thursday 10:30am-6:30pm         Monday-Friday 8:30am-4:30pm     

                                    Friday 8:30pm-4:30pm

                                    Saturday 7:30am-3:30pm

DEPARTMENT:          User Services

REPORTS TO:             Managing Director of User Services

JOB FUNCTION:  The General Support Specialist provides a range of hardware and software support to faculty, staff and students.  The General Support Specialist maintains a close and highly responsive working relationship with the personnel of the MIS and Instructional teams.

ESSENTIAL ELEMENTS: 

1.         Responds to faculty, staff, and students computer-related problems.

2.         Prepare and support new hardware and software installs.

3.         Maintains Computer labs (preventative maintenance).

4.         Assist Desktop/Lab Support Specialist with imaging process.

5.         Assist Desktop/Lab Support Specialist with the development of Student Support Services

6.         Responsible for the weekend operation and supervision of the Computing Center and Labs. Some weekend hours required.

7.         Maintain equipment inventory.   

8.         Maintain and operate the repair depot, make service calls across campus, and coordinate third party related jobs.

9.         Coordinate and assist with divisional projects.

10.        Support and facilitate faculty and staff training.

11.        Support multimedia facilities for campus presentations.

12.        Obtain appropriate vendor certifications.

13.        Monitor Help Desk Queues and distribute tasks to Student Support Services as needed.

NON-ESSENTIAL ELEMENTS:

1.         May be assigned appropriate related special duties deemed necessary and important to the function of the Division.

2.         Performs other duties as assigned.

REQUIRED SKILLS, EXPERIENCE AND TRAINING:

1.         A degree in computer-related field desirable or a minimum of one year related experience with hardware and software support within an educational setting.

2.         Areas of expertise should include voice/data wiring, and connectivity, computer/terminal/printer/telephone and hardware troubleshooting and repair, preventative maintenance and general lab maintenance.

3.         Expertise in a large scale networked environment

4.         Knowledge of high level programming languages would be advantageous.

5.         Excellent organizational skills required

6.         Good written and verbal skills.

7.         Ability to interact well with faculty, staff and students.

8.         Ability to work with little direct supervision.

9.         Willing to learn new skills as dictated by environmental changes.

10.        Knowledge of multimedia audio and video technologies would be advantageous.

WORKING CONDITIONS: Typical office working conditions, including the ability to bend, stoop, reach, stretch, kneel and lift approximately 20-25 lbs. on a regular basis.