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You may run into a problem or two while working with WebCT. We've compiled the most common problems and posted their remedies here. If you don't find a solution, feel free to contact us for assistance.

Is your browser ready for WebCT?
Check the Browser Requirements page for a complete list of browsers you can download. Check your current browser with WebCT's Browser Tuneup. Some common problems include, but are not limited to: cascading style sheets are not enabled, javascript is not enabled, cookies are not enabled, security settings are too high, popup ad blockers, internet security applications, personal firewalls on the local system, corporate or ISP firewalls, bad cookies in the cache/temporary internet files, and/or bad pages in the cache/temporary internet files. WebCT's Browser Tuneup will isolate these problems, among others and tell you how to fix them.

Popup Blockers: Spelling Trouble for Your WebCT
Popup blockers are the latest fad in surfing the web, but some of these programs hurt more than they help. Popups are most often used for advertising. When you visit a webpage and a new browser window opens (or "pops up"), it is called a popup. These are frequent at free game sites or other commercial sites.
WebCT is your education though, and we will not advertise during your session. However, WebCT does use the same technology that developers use to implement popups. In WebCT, a test/quiz, email, discussions, among other things, will open in new windows. The technology used for most popup blockers prevent these windows from opening, leaving you with a test that you can't see or an email that you can't find.
To disable your popup blocker or add the http://courses.kings.edu address to the "allowed" list for WebCT sessions, please consult your program's help file or the vendor's website. Some links to Help Sections of popular popup blockers are listed below:
Google Toolbar: http://toolbar.google.com/pop-up.html
Stopzilla: http://www.stopzilla.com
nView Popup Blocker: http://www.nvidia.com/object/pop-up.html
EndPopups.com: http://www.endpopups.com/faq
AOL 8.0+: Instructions below

• Open your AOL browser by typing the WebCT address in the Web Address/Keyword box (http://courses.kings.edu)
• On the bottom status bar of the browser window, you will see the popup blocker, as shown in the image to the right.
• Click the popup blocker and do one of the following:
  • Click "Allow popups from kings.edu" which will allow popups from King's College & WebCT
• Click "Turn Popup Controls off" which will allow all popups. This will also allow your King's College email to work and would probably be the BEST route to take for your WebCT session. When you're done your session, you can turn the popup controls back on

JavaScript: Enable? Disable? What to do.
Ideally, your browser will have these features enabled. Java and JavaScript have to be enabled for your WebCT experience to be functional. If you use Netscape Communicator, you will have to take the following steps:

• Select Edit > Preferences
• Select the Advanced Tab
• Make sure the Enable Java and Enable JavaScript boxes are checked
• Click OK

Microsoft Internet Explorer should be set to accept these preferences, so you won't have to do anything to change them. Download Internet Explorer from Microsoft: MAC | PC
IF your internet explorer is NOT configured, follow these latest instructions:

• On the toolbar click Tools > Internet Options
• Click the "Advanced" tab and scroll down half-way to an area called Microsoft VM
• Check "Java Console Enabled" or "JIT compiler..."    Try each option.

Logging In: Change my password/I forget my password?
WebCT is was recently linked to the college network as far as usernames and passwords go. Your network/King's email login and password work for WebCT too. Of course there are also different steps for changing your password too, and BE AWARE-- if you change your password it will be changed for access to campus computers, WebMail, and WebCT. For instructions on changing your password, click here.